![]() ![]() After 14 days, you can usually only ask for a partial or full refund if its not possible to. Received a voucher as a gift? You'll need to ask the person who purchased the gift voucher to get in touch with our Customer Care team. cancel orders made outside shops (online, by phone, mail order). If you provided an incorrect email address, we’ll be happy to amend it for you – just get in touch with us here. If you bought a gift voucher, you have 30 minutes to cancel it – just follow the instructions above. It may take up to 10 working days for the funds to become available again. Please note: if you cancelled your order through ‘ My Account’, we wouldn’t have charged you for it, but the funds may have been reserved by your payment provider. ![]() However, you can return any unwanted items for a refund once you've received your order – you’ll find more info on how to return an order here. If this button is not available, it’s too late to cancel the order. After 15 minutes, please contact the seller directly and take note of the following: Some sellers begin processing orders almost as soon as they are placed, so its not possible to cancel or change an order via your Amazon Payments account after the first 15 minutes. Once done, you will get an email confirmation about the cancellation request. On the order summary page, click Cancel order. You can also cancel some items from your order. Now, simply search for the order you wish to cancel. Click on the ' Cancel/View' button next to your order. Tap on the hamburger menu at the top-right corner of the application.Go to ' My Orders' to view your recent orders.Items sold and shipped by an ASOS Brand Partner: 10 minutes after completing your order.Īfter the above timeframe is up, you won’t be able to cancel it.Standard Delivery: 60 minutes after completing your order.Nominated Day Delivery: up to 2 days before your chosen delivery date.ASOS No Hurry Delivery: 30 minutes after completing your order.Next Day Delivery, Evening Next Day Delivery and ASOS Instant: 15 minutes after completing your order.You can cancel your order within a specific timeframe that depends on your chosen delivery method: You can check and arrange for the available alternative delivery options using the link in the delivery update email you'll receive from our delivery partner, or the tracking link in the ‘My Order’ tab in ‘ My Account’. While changing the delivery address isn't possible after the order is placed, there are alternative delivery options you can arrange with some of our UK delivery partners, including delivery to a neighbour, delivery to a safe place, or a collection from a specified location - these will differ depending on the delivery partner. If they are using a 3rd party to deliver it, they can’t stop them from delivering it after it’s been handed off. This includes changing items in the order, the delivery option, delivery address, or payment method. We're really quick at preparing your order, so we can't make any changes once you've placed it. Amending an order Redirecting an order Cancelling an order Cancelling a gift voucher Can I amend my order? ![]()
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